The service is endless and the intention is far-reaching. Following the award of " Conch Cement Service Benchmarking Factory" at the beginning of this year, Xiangshan Conch has earnestly summed up its experience in creating a benchmark, learned from the good practices of the service industry, and continued to raise the benchmark. While doing a good job in production organization and product delivery, it has recently focused on improving the difficulties of rest, eating and bathing for truck drivers. A number of "solid" measures have been introduced to build the factory into a "sunshine post" for drivers'friends. In today's "Shimmer" series of publicity, we walk into Xiangshan Conch and explore some of their practices.
The "space capsule" solves the problem
of rest. The entrance of Xiangshan Conch Factory is the sales and service hall. Recently, the company organized the transformation of the original two offices, one equipped with new sofas, tables and chairs, and installed vending machines, wireless network, convenient for everyone to take a short rest. Another room separated by
a wall has been transformed into a "space capsule", equipped with brand-new bedding and daily necessities, providing a warm and convenient rest place for drivers waiting in line for loading at night. "Sometimes, because of the long distance, we can arrive at the factory one day earlier, sleep in the lounge, drive more energetic the next day, save the money of accommodation in the town, and be safer.". Xiangshan Conch is very thoughtful and solid, and our hearts are warm. Talking about the night lounge of Xiangshan Conch, Lao Zhang, the driver who had just finished loading the goods and was ready to start, raised his thumb.
"In the process of soliciting innovative ideas and deepening the creation of benchmarking factories through the platform of" employees say things ", some employees put forward the suggestion of building showers to solve the difficulty of bathing for truck drivers." The head of Xiangshan Conch said. "Put yourself in our shoes. In the summer, when we sweat, we have to take a shower, sometimes two or three times a day, not to mention the drivers who travel back and forth." After the proposal was adopted, Xiangshan Conch said it would do it, and transformed the 24-hour open bathroom and independent toilet beside the night lounge, and equipped with shampoo, shower gel, towels, hangers, toothbrushes, toothpaste, hair dryers and other toiletries for drivers to use free of charge. "After a long day of driving, I took a hot shower at night in winter to warm up and eliminate the tiredness of the day, and then slept in the room for a night, which was very comfortable!" Chen Shifu, who often goes to Xiangshan Conch to pull cement, said.
"Sunshine Room" to ease the anxiety
of waiting for a long journey, coupled with the possibility of a whole day in loading, transporting, unloading, not eating is a lot of driver friends "heart difficult.". After taking the lead in distributing free "love lunch" last year, in the past October, Xiangshan Conch has made great efforts to solve the problem of dining places. In addition to the sales and service hall and the original driver's lounge, a leisure station has recently been built opposite the cement delivery square: the transparent sunshine room is equipped with TV sets, air conditioners, water dispensers, blood pressure meters, microwave ovens and other equipment and facilities, so that everyone can pay close attention to the dynamics of cement loading at any time while resting. "You don't have to worry about starving when you go to Xiangshan Conch to load cement at noon. There's always a lunch for us in the evening. Now a sunshine room has been built. Sitting inside, you can see the scene of loading, and you can use the microwave oven to heat the meal at any time. It's really warm stomach and warm heart!" Master Wang, who was waiting to load the car in the post station, said while eating.
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