On August 28, the State Energy Administration's 12398 Energy Regulatory Hotline was informed of the handling of complaints and reports.
In July, the National Energy Administration received 1316 complaints and completed 821 complaints (including carry-over from previous periods). The power industry ranked first, with 1263 complaints, accounting for 95% of the total number of complaints. The new and renewable energy industry ranked second, with 53 complaints, accounting for 4
% of the total number of complaints. Distributed on the Handling of Complaints and Reports by the 12398 Energy Regulatory Hotline of the National Energy Administration of the https://www.databm.
(Issue 7, 2023)
July 2023." The 12398 Energy Supervision Hotline of the State Energy Administration (hereinafter referred to as the 12398 Hotline) received 1316 complaints and completed 821 complaints (including carry-over from the past). Relevant information is reported as follows:
I. Receipt
of the Month In July 2023, the 12398 hotline received 1,316 complaints and reports, with a month-on-month increase of 39.70% and a year-on-year decrease of 27. Among them, 1,149 complaints were received, with a month-on-month increase of 41.85% and a year-on-year decrease of 33.66%; There were 167 reports, an increase of 26.52% on a month-on-month basis and an increase of 135% on a year-on-year basis.
(1) Classification
1. The power industry ranked first according to the industry classification
of complaints and reports. The number of complaints was 1263, accounting for 95% of the total number of complaints.
The new and renewable energy industry ranked second. The number is 53, accounting for 4.2
of the total number of complaints and reports. 1158 power supply enterprises are classified
according to the objects of complaints and reports, accounting for 87.99% of the total number of complaints and reports, of which 906 are from the State Grid Corporation, accounting for 68.85% of the total number of complaints and reports. 127 from China Southern Power Grid, accounting for 9.65% of the total number of complaints and reports; 48 from Inner Mongolia Electric Power Company, accounting for 3.65% of the total number of complaints and reports; 77 from other local electric power enterprises, accounting for 5.84% of the total number of complaints and reports; 157 from enterprises undertaking installation (repair and test) of electric power facilities, accounting for 11.93% of the total number of complaints and reports; 1 other market entity, accounting for 0 of the total number of complaints and reports.
(III) Main problems
In July 2023, the complaints and reports received mainly reflected four aspects.
1. Some areas suffer from natural disasters such as floods, typhoons and droughts, resulting in damage to power supply facilities or a sharp increase in electricity load, affecting the normal use of electricity by the masses. The two provinces with the highest number of
complaints were Sichuan (31) and Heilongjiang (28).
2. Some licensed enterprises fail to unbind the information of those who have left their jobs in the qualification and credit information system in time, resulting in the occupation of personnel information and affecting other enterprises to apply for permission. The two provinces with the highest number of
complaints were Hebei (26) and Shaanxi (19).
3. Individual power supply enterprises plan unreasonable maintenance arrangements and insufficient investment in emergency repair forces, resulting in the failure to restore power supply in time after blackouts, affecting the normal use of electricity by the masses. The two provinces with the highest number of
complaints were Fujian (10) and Hebei (9).
4. There are some problems in distributed photovoltaic power generation projects, such as difficulties in grid connection, untimely settlement of on-grid electricity charges and transfer of subsidies. The two provinces with the highest number of
complaints were Shandong (12) and Heilongjiang (6). In July
2023, according to the relevant laws and policies of the state, the dispatched agencies of the State Energy Administration accepted 1258 complaints and reports that fell within the scope of their regulatory responsibilities. In July
2023, the dispatched agencies of the National Energy Administration handled 821 complaints and reports (including carry-over from previous periods), an increase of 18.64% on a month-on-month basis and a decrease of 40.03% on a year-on-year basis, with a cumulative settlement rate of 97. Annular growth of 23.94%, down 43.72% year-on-year; There were 91 reports, down 11.65% from the previous year and up 26% from the previous year.
According to the objects of complaints, 733 power supply enterprises accounted for 89.28% of the total number of complaints, of which 581 were from the State Grid Corporation, accounting for 70.77%, and 62 were from the Southern Power Grid Corporation, accounting for 7.55%. 35 for Inner Mongolia Electric Power Company, accounting for 3.65%; 55 for power enterprises in other places, accounting for 6.17%; 85 for enterprises undertaking installation (repair and test) of power facilities, accounting for 10.35%; Other market players 3, accounting for 0.
< IMG SRC = "https://img7.ccement." First, urge power supply enterprises to increase investment in power facilities construction, maintenance and other resources, take effective measures to solve power outage, low voltage and other power quality problems, and further improve the reliability of power supply; The second is to require power supply enterprises to strengthen the management of emergency repair of power outage, take measures such as increasing the intensity of business training and increasing the input of emergency repair resources, promote the improvement of emergency repair capacity of power outage, and effectively improve the quality of electric energy services; the third is to correct the illegal acts of relevant enterprises by means of administrative penalties, regulatory interviews, and ordering rectification, so as to safeguard the fair and just market order and the legitimate rights and interests of the masses; Fourth, by explaining and clarifying the facts, the masses can eliminate misunderstandings.
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